Warranty Information

Our products come with manufacturer warranties that vary by product type:

• Batteries: 12-60 months warranty depending on brand and model
• Inverters: 24-36 months warranty
• UPS Systems: 12-24 months warranty
• Solar Panels: 10-25 years performance warranty
• Solar Inverters: 5-10 years warranty
• Stabilizers: 12-24 months warranty
• Geysers: 24-60 months warranty (tank and heating element may have different coverage)

Note: Specific warranty terms are mentioned on the product page and warranty card provided with each product.

Manufacturer warranties typically cover:

• Manufacturing defects in materials and workmanship
• Functional failures under normal use conditions
• Parts replacement for defective components
• Labor charges for repairs (as per warranty terms)

Warranties do not cover:

• Damage from improper installation or use
• Normal wear and tear
• Damage from accidents, misuse, or abuse
• Unauthorized modifications or repairs
• Damage from power surges, lightning, or natural disasters (unless specified)
• Cosmetic damage that doesn't affect functionality
• Products with tampered or removed serial numbers
• Consumable parts (unless specified)

To file a warranty claim, follow these steps:

1. Contact Us: Reach out to our customer service team via phone (+91 1234567890) or email ([email protected])
2. Provide Information: Share your order number, product details, and description of the issue
3. Submit Documents: Provide a copy of your invoice and warranty card
4. Assessment: Our team will assess your claim and guide you on the next steps
5. Service: Depending on the product and issue, we'll arrange for:
   • On-site service (for applicable products)
   • Product pickup for service center repair
   • Replacement (if repair is not feasible)

Please keep the following documents safe for warranty claims:

• Original Invoice: Proof of purchase from Rajat Marketing
• Warranty Card: Filled and stamped warranty card
• Product Serial Number: Note down the serial number from the product
• Installation Certificate: For products requiring professional installation

Once your warranty claim is approved:

• We will coordinate with the manufacturer's authorized service center
• Service will be provided as per the manufacturer's warranty terms
• Typical turnaround time is 7-15 business days (may vary by product and issue)
• You will be kept informed throughout the service process
• Repaired or replaced products will be delivered back to you

For select products, extended warranty options may be available at the time of purchase. Extended warranties provide additional coverage beyond the standard manufacturer warranty. Please inquire with our sales team for availability and pricing.

Some products require professional installation to maintain warranty validity. These include:

• Inverters and UPS systems
• Solar panels and solar inverters
• Geysers
• High-capacity stabilizers

We recommend using authorized installers to ensure proper installation and warranty coverage. We can connect you with certified installers in your area.

To maximize product life and maintain warranty coverage:

• Follow the manufacturer's installation and usage guidelines
• Perform regular maintenance as recommended
• Use appropriate voltage stabilizers where required
• Keep products clean and free from dust and moisture
• Schedule periodic servicing for applicable products
• Contact authorized service centers for any issues

We work with manufacturer-authorized service centers across Odisha. For a list of service centers near you or to schedule a service appointment, please contact our customer support team.

For warranty-related queries or to file a claim, contact us:

• Email: [email protected]
• Phone: +91 1234567890
• Address: Rajat Marketing, Bhubaneswar, Odisha, India - 751001
• Business Hours: Monday - Saturday: 9:00 AM - 7:00 PM